Shipping Policy

1. Logistics Terms

   
   I. Transportation Methods

   We will select an appropriate logistics transportation method according to your order situation to ensure that your moka pot can be delivered safely and promptly. Possible transportation methods include but are not limited to express delivery and logistics consignment.

   
   

   II. Delivery Range

   
   

   We are committed to providing high-quality products and services to customers around the world. The delivery range covers [specific delivery area description, such as nationwide, specific countries or regions, etc.]. Please confirm whether your area is within our delivery range before placing an order.

   
   

   III. Delivery Time

   
   

   1. Order processing: Once you successfully place an order to purchase a moka pot, we will process your order as soon as possible. Generally, the order processing time is [5] working days.
   2. Transportation time: The specific transportation time depends on your location and the selected transportation method. Generally, domestic express delivery time is [3]-[5] working days. International transportation time may be longer, depending on the actual situation.
   3. Special circumstances: In case of force majeure factors (such as natural disasters, traffic control, etc.), the delivery time may be delayed. We will communicate with you in time and do our best to ensure that your order is delivered as soon as possible.

   
   

   IV. Freight Calculation

   
   

   1. Freight standards: Freight is calculated based on factors such as order weight, volume, and delivery address. The specific freight standard will be displayed when you place an order.
   2. Free shipping policy: We may launch free shipping activities from time to time. Please pay attention to our official website or social media channels to get the latest promotion information.
   3. International shipping costs: For international orders, there may be fees such as tariffs and import taxes. These fees are borne by you. The specific amount is subject to the regulations of the local customs.

   
   

   V. Packaging and Protection

   
   

   1. We will professionally package the moka pot to ensure that it is not damaged during transportation. Packaging materials include but are not limited to foam, bubble wrap, cartons, etc.
   2. If you find that the package is damaged or the moka pot is damaged when you receive the goods, please contact our customer service staff immediately. We will provide you with a solution according to the specific situation, such as reissuing goods or refunding.

   
   

   VI. Logistics Tracking

   
   

   1. We will provide you with logistics tracking services so that you can know the transportation status of your moka pot at any time. You can enter the order number on our official website or logistics query platform for query.
   2. If you find any abnormal situation during the logistics tracking process, please contact our customer service staff in time. We will communicate and coordinate with the logistics company to ensure the smooth delivery of your order.

   
   

   VII. Signing and Inspection

   
   

   1. When signing for the goods, please carefully check whether the appearance of the package is intact, and whether there is any damage or deformation. If you find any problems, please 拒收 on the spot and contact our customer service staff in time.
   2. After opening the package, please check whether the moka pot is intact and whether the accessories are complete. If there are any problems, please contact us within [specified time, such as within 7 working days]. We will provide you with after-sales service.

   
   

   VIII. Return and Exchange Logistics

   
   

   1. If you need to return or exchange goods, please operate according to our return and exchange policy. When applying for return or exchange, please ensure that the moka pot is in its original state, the packaging is complete, and all accessories are attached.
   2. We will provide you with return and exchange logistics services. For goods that meet the return and exchange conditions, we will bear the return shipping cost (the specific situation may vary depending on the reason for return or exchange). Please send the goods back according to the return address we provide.
   3. After receiving your returned goods, we will inspect and process them. If the goods meet the return and exchange conditions, we will handle the return and exchange procedures for you and send you a new product or refund as soon as possible.

   
   

   The above logistics terms are for reference only. You can adjust and improve them according to the actual situation. When formulating logistics terms, it is recommended that you fully consider the needs and experience of customers to ensure efficient, safe and reliable logistics services. At the same time, communicate logistics information with customers in a timely manner and solve problems encountered by customers during the logistics process to improve customer satisfaction.